The Royal Rapid Response System™ is a combination of processes, procedures and strategies that make Royal the most responsive company in the industry.
We start with hiring the best people and support their every effort to exceed our customers expectations so that “ yes” is the only answer our customers hear from a Royal member. Our support system starts with state of the art software including computer aided design (CAD), order entry, computer integrated manufacturing and distribution software that provides rapid and flexible responses to our customers' demands. We continue our support by making investment in rapid set up equipment such as our newest flexo folder gluer, which is capable of making a set up in less than 5 minutes! Our corrugators are equipped with instant change features that allow us to change orders “on the fly” to respond instantly to customers changing order dates.
Our culture is what separates Royal from our competition. We reinforce our commitment to our customers at each Royal town hall meeting. We use e-mail to share our success stories with everyone in our company each time we exceed our customer’s expectations. Weekend responses to customer emergencies, same day delivery, rapid responses to quotes and design requests, expediting multiple part orders, quick turnaround of tooling and satisfying special unique requests are stories that are told each day at The Royal Group.
Contact us to learn more about how Royal’s Rapid Response will help your company better compete in today’s demanding market place.